How many times does a customer land on your product with your WooCommerce online store and right away, they have a question? It may be some little detail about the product. Or maybe they are wondering if there is any chance those shoes come in red. Or even better, they want to buy several of them and are curious about a bulk discount.
Well, all of these scenarios would probably lead them to scouring your page for the answer. Or, even worse, they don’t have a lot of time to spend on finding answers, so they simply decide to move on.
Another thought. It could be that you are selling something, say an antique dresser, and you have a price range on it. You don’t want to get into live bidding, but at the same time you would like for it to be easy for someone to make an offer—and make that process as seamless as possible.
This is where the Product Enquiry Pro for WooCommerce plugin comes in.
Product Enquiry Pro for WooCommerce Plugin
This plugin is a customizable request and management system that helps you work with complex quotes in WooCommerce. Let’s dive a bit into it.
Here are some general/global settings that give you control over the options, including the form and redirect page. The custom field for the button is important, as you can set it to fit what you are offering quotes on. For example, maybe you change it to say Have a Question? or something very specific to what you are selling. That will certainly catch the customer’s eyes.
It also lets you enable the Multiproduct Enquiry and Quote option, which is pretty cool. This feature lets your customers add as many products to their enquiry cart as they want, so they can ask about them all at once, instead of having to do it separately for each product. A time-saver and very user-friendly.
The global settings for the email.
You can choose to manually change some specific colors here or use your theme’s CSS. Also, if you are into it, you can add custom CSS.
First, some basic information you can add to the quote that is generated as a PDF and sent to the customer.
There are additional settings for the forms such as what you may want to display and if you would like giving them the capability of adding an attachment.
With all of the privacy requirements needed and not knowing what the future holds, you are able to display terms and conditions as well as cookie consent, and other information that you are collecting from the customer. Even the ability to delete uploaded files during anonymization.
The Product Inquiry
Once the plugin is activated, you now have this button that will appear on your products and, as mentioned before, you can customize for your own needs.
It’s optional to show on your archive or shop page and can be turned on or off in your General Settings.
It’s also added to the product page.
Controlling What Shows on the Product Pages
Once you have activated this plugin, it now appears on your product pages. You can control this per product. The options for each product are to choose Enable Enquiry Button, Show Price or Show Add to Cart Button. The fact that you can do this makes the plugin even more powerful because it can be set to your needs. If you just want customers to inquire, you can just show that button. Maybe there is some reason you wouldn’t want to show the price, but instead have them make an offer. There are endless use cases for the option of showing/hiding these three.
You are also able to do this using the bulk edit feature in your product list.
Or it can be toggled on the product page as well.
The Inquiry Process
If you are not allowing multiple inquiries, if someone clicks on the request for quote button, they will get a popup like this. If you want to remove or add fields in this or the multi-product inquiry, they have hooks and filters you can use.
In this example of the enquiry process, I am using their Multiproduct Enquiry and Quote option that is pretty cool. As mentioned before, it lets your customers inquire about several products in one inquiry. As you can see here I have added three different products.
Here I am on the shop page.
If I was interested in getting a discount on a bigger quantity of two of these items, I would click both of them.
Then I would click on either one and fill out my inquiry. As you can see, I am asking for a discount because I am purchasing a large amount of both the shirt and hoodie.
Once I submit that, having ticked the box, as the customer, I will get a copy of this and on the store end, it will land in the Enquiry and Quote Details.
If I click on the ID number I can get the details, as well as send a message and/or offer a quote.
I can simply reply with a message here.
And once I have sent it, I can see the message sent here.
The other option is to create a quotation and send it. Here you will see that I have put in a new price, while keeping the old ones visible. I can also add an expiration date if I want.
A PDF is generated that I can preview and send to the customer.
When the customer gets the quote, they click on the link that sends them to a page on your site to start the process to approve or reject the quote.
Submitting this takes me to a page for final approval or rejection.
In this example, I am going to click the Approve Quote and now I am taken to a page to place my order.
And lastly, back at your store’s site, the quote will be marked Approved.
You are also able to filter quotes that are approved, paid, etc.
There are a few more things on the horizon with this plugin. You can look forward to PHP7 compatibility, which I know for some is very important. Also, full control to edit both the email template and the quotation template. You are also going to be able to do a direct quote creation from the backend without a quote from a customer, and to attach a button on the form.
Check Out the Product Enquiry Pro for WooCommerce Plugin
If quotes and inquiries are a huge part of your use of WooCommerce, I would certainly look into this plugin. There are so many different ways that it can be used and it could be an added tool for easily providing answers to pre-sales questions for customers. You could even use it for simple quotes for services you offer.
So check out the Product Enquiry Pro . They even have a demo you can run to see exactly how it works.